Warranty – Pro Touch Massager

Warranty Valid in the USA and Canada Only

DEFINITIONS

For the purpose of this Limited Warranty, the following terms shall have the following meanings: (1) “Distributor”, “Administrator”, “we,” “us,” or “our” shall mean Pro Touch Massage Chairs,; (2) “Equipment” shall mean an Pro Touch Massage Chair product or system; (3) “Customer” shall mean only the residential end-user of the Equipment who is the original purchaser of the equipment from an authorized seller. Usages of “you” or “your” refer to the Customer; (4) “Commencement Date” shall mean the date on which the Equipment is first purchased by a Customer from the Distributor or from an authorized reseller; (5) “Service Period” shall mean the ONE (1) year period commencing on the Commencement Date.

STANDARD WARRANTY TERMS

All Pro Touch Massage Chair products comes with a ONE YEAR LIMITED MANUFACTURE WARRANTY. These warranty terms are NON-TRANSFERABLE to the original end user/owner of the product provided by Pro Touch Massager

In addition, Pro Touch Massager is proud to offer our 3 -YEAR warranty package. For more information or to upgrade your warranty status, please contact Customer Service at 725 696 2087 Monday through Friday between the hours of 9:00AM and 4:00PM PST or email us at [email protected].

COVERAGE

Warranty is only applicable to customers who complete our product registration form within 30 days of purchase.
During the Service Period, we will repair or replace, at our sole discretion, any defective Equipment. We will return the Equipment to a properly functioning state. To obtain performance you must be the original purchaser and be able to provide us with the original, dated proof of purchase for the Equipment. This Limited Warranty extends only to Customers. Only our representatives may perform repairs on the Equipment under this Limited Warranty. Replaced parts shall be covered under this Limited Warranty for the remainder of the Service Period or for thirty (30) days, whichever is longer. We will provide on-site service as necessary on regular workdays between the hours of 8:00 A.M. and 5:00 P.M. your local time. If a particular replacement part is not available from the manufacturer, we will make reasonable efforts to locate a compatible replacement part. If we are unable to locate a compatible part, we may replace your Equipment with a similar product. Under no circumstances shall the retail replacement value exceed the original net price paid for the Equipment. In the event you choose not to accept a replacement for your Equipment, we shall no longer be responsible for making repairs under this Limited Warranty. This Limited Warranty may be not be transferred at any time during the original term.

All warranty coverage begins on the date the customer acquires official warranty service and are backed against defects in materials and workmanship.

To be eligible for the free replacement warranty, the product must be in possession of the original owner and have receipt or other valid proof of purchase.

However, customer is responsible for all shipping costs.

EXCLUSIONS

This Limited Warranty does not include service needed on Equipment as a result of any of the following: (1) Dropped product or components including remote controls, cracked remote controller screens, or cracked remote housing; (2) Cosmetic changes, tears, or failure of fabrics, woods, foam, pads, plastics, upholsteries, exterior coverings, and damages and changes resulting from normal wear and tear; (3) Installation, set-up, or relocation from the originally installed location; (4) Negligence, misuse, abuse, improper maintenance, electrical disturbances and power surges, acts of nature, or work, attachments, additions, alterations, or modifications by persons other than authorized Administrator service providers; (5) Failure by the Customer to use a high-quality surge protector during the entire Service Period; (6) Improper operating environment; (7) Any problem not involving a defect; (8) Damage or malfunction whatsoever caused by an animal or pet; (9) Damage or malfunction whatsoever caused by liquids of any kind; (10) Rental, business, commercial, institutional or other non-residential use; (11) Unnecessary service calls. If no problem is found upon diagnosis by us or any other third party, you may be charged our standard rate for service calls, shipping costs, and parts; and (12) Use of any item with the Equipment if the item is not designated for use with the Equipment. Floor models that have been on display for more than nine (9) months are not covered under any provisions of this Limited Warranty.

Pro Touch Massager does not grant or protect warranty services regarding any loss or damage resulting from:
improper installation, unauthorized repairs, alterations or modifications of original condition, improper use, loss of power or power surges, failure to follow operating instructions, transportation damage,or abuse/misuse, or environmental conditions (fire, floods, rust, corrosion, dirt, hail, earthquake, or exposure to weather conditions)

In addition:

The warranty shell does not apply if the product has been damaged physically, whether intentionally or due to accident or neglect resulting in stains, fluids, mold, water damage, animal damage, cuts, burns or is other-wise unsanitary, damage or soiled.

YOUR RESPONSIBILITIES

You shall: (1) operate the Equipment in an environment meeting the requirements delineated in the Equipment’s owner manual and other provided instructions; (2) protect the supply of electricity to the Equipment through the use a high-quality surge protection device; (3) promptly report to us any diagnostic messages; (4) permit no work on the Equipment except by our authorized service providers; (5) have an adult representative present whenever we provide support services; (6) perform telephone or email diagnostic procedures as requested by us; (7) safeguard and return (at our expense) all replacement parts shipped to you. You assume financial responsibility for all parts and accessories shipped to you until the item or part replaced is returned to us.

EXCULPATION AND INDEMNIFICATION

Our maximum liability under this Limited Warranty is limited to the cost of repairing or replacing defective Equipment. We shall not be liable to you for incidental and consequential damages. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This Limited Warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. We shall not be liable for, and you hereby indemnify and hold us and every authorized service provider harmless from, damage, claim, or cause of action, direct or indirect, incidental or consequential, occurring to you, or to the employees or agents of you, or to any other third party, or to the property of any of the foregoing, which may arise as a result of any defect covered by this Limited Warranty or as a result of any service performed under this Limited Warranty. This Limited Warranty shall be governed by and construed in accordance with the laws of the State of Nevada.

ACCEPTANCE

Your return or completion online of the Warranty Registration Form shall constitute your acceptance to the terms of this Limited Warranty including the indemnification provisions. Please keep this Limited Warranty and your original proof of purchase in a safe and accessible place.

Return Policy

Pro Touch Massage Chair. Offers A 30 Day Return Policy For Massage Chairs Honored By Warranty. Warranty Registration Is Required For Any Exchanges Or Returns Of Any Items. Items Will Not Be Accepted For Exchange Without Proper Warranty Registration At Time Of Purchase. All Items Must Be Returned With Everything Included Upon Purchase As Well As Must Be In All Its Original Packaging. 30 Day Return Policy Requires Customers Are Responsible For: – $400 Flat Return Fee – Disassembly At Customer’s Discretion. – Product(S) Must Be Placed In Original Packaging And Condition. Any Damages Does Not Qualify For A Refund. – All Products Are Subject To A 30% Restocking Fee Of The Original Purchase Price.